Established in 2005, Client Choice recognizes those law firms and partners around the world that stand apart for the excellent client care they provide and the quality of their service. The criteria for this recognition focus on an ability to add real value to clients' business above and beyond the other players in the market. Uniquely, law firms and partners can only be nominated by corporate counsel.
The Client Choice website is a fully searchable online resource, listing partners and law firms that have been recognized by their clients for the quality of their service, and includes quotes from satisfied customers in the ‘What clients said’ section. Our extensive research has been specially designed to assist clients in finding the best lawyers for client service worldwide, and to facilitate referrals between client service-focused law firms.
Our research begins with a readership survey of in-house counsel subscribers to International Law Office and Lexology, but we also gather feedback at several international in-house counsel events and via the Client Choice website. Clients are asked to rate individual lawyers and law firms on the following client service criteria: quality of legal advice, commercial awareness, industry knowledge, strategic thinking, billing transparency, tailored fee structures, value for money, responsiveness, effective communication, clarity of documentation, sharing of expertise, appropriate staffing, project management, use of technology, loyalty and ethics. To ensure that the results cannot be influenced, law firms are not informed when this initial round of research is conducted.
Our research is used to draw up shortlists by country and work area, and shortlisted candidates are then invited to submit up to five client referees. The research team conducts follow-up interviews and additional research where necessary. While based on thorough and coherent research, the results remain the subjective views of the Client Choice team.
Nominations can only be made by in-house counsel. The process is open all year round and new nominations can be made here.
About our association partners
International Law Office
Launched in 1998, the International Law Office (ILO) is the nexus where global corporate counsel engage with the world's pre-eminent law firms, and each other.
The ILO brand encompasses:
• A multifaceted online resource for senior international corporate counsel, which provides tailored, quality-assured updates on global legal developments, a database of the world's major deals and the legal advisers involved, and a comprehensive directory of firms and partners.
• A global awards programme that identifies in-house corporate counsel, both teams and individuals, who excel in their specific roles. The awards culminate each year in four of the largest annual gatherings of senior corporate counsel, with prestigious ceremonies in Hong Kong, Latin America, London and New York.
• An international congress for in-house counsel that encourages the sharing of expertise and experience across borders, allowing attendees to exchange knowledge and insight with high-profile speakers including general counsel at multinationals and regulators.
Recognising its unique relationship with global corporate counsel, many of the world's premier associations have chosen to partner with ILO.
Launched in 2007, Lexology is a daily newsfeed of law firm client alerts, articles and blogs delivered to the desktops of senior business lawyers worldwide on a daily basis. Lexology has built a unique audience of over 300,000 subscribers, over 65% of whom are in-house corporate counsel representing the vast majority of Fortune 500, FT Global 500 and FT Euro 500 companies - including all members of the Association of Corporate Counsel.